Protection of Personal Data Policy

The Protection of Personal Data policy applies from 06/07/2025 until we have a new announcement.

1. Purpose and Scope

This Privacy Policy explains how RCR Vietnam (“we”, “our”, “the Company”) collects, uses, stores, and protects personal data provided by individuals (“you”, “data subject”) in compliance with Decree 13/2023/ND-CP on Protection of Personal Data.

It applies to all data collected directly from you or via our platforms, services, and business activities.

2. Types of Personal Data Collected

Depending on the service or transaction, we may collect:

• Basic identification: Full name, date of birth, gender, nationality.
• Contact information: Phone number, email address, mailing address.

We will only collect data necessary for our stated purposes and will not process sensitive personal data unless legally required or with your explicit consent.

3. Purpose of Processing

Your personal information will be processed for one or more of the following purposes:

1. To provide products or services you request.
2. To improve our services, communications, and customer experience.
3. To send notifications, updates, or marketing information (only with your consent).

4. Legal Basis & Consent

• We process your personal data based on your consent or as required by law.
• You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Storage & Retention

• Your personal data will be stored securely on the main server of our website www.rcrvietnam.com and Zoho database.
• We retain your data only for as long as necessary to fulfill the purposes stated or as required by law.

6. Data Sharing & Disclosure

We may share your data with:

• Authorized employees of RCR Vietnam for service provision.
• Third-party service providers under confidentiality obligations.
• Regulatory and law enforcement authorities as required by law.

We will not sell or trade your personal data. Any cross-border transfer of personal data will comply with Chapter V of Decree 13/2023/ND-CP.

7. Procedure for handling complaints related to personal information

Submitters have the right to send complaints about issues related to personal information to RCR via:

Email: info@rcrvietnam.com

Upon receiving a complaint, RCR Vietnam is immediately responsible for checking the status of the customer information being complained about, the cause, and finding a solution.

We are responsible for notifying consumers about the receipt of feedback, requests, and complaints from consumers within 07 working days from the date of receiving feedback, requests and complaints.

8. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on our official channels, and where required, we will seek renewed consent.